Development Technical Support & Development for Web Projects Development # Technical Support & Development for Web Projects We support existing websites, eCommerce platforms, CRM, LMS, SaaS, and other web systems. We fix critical issues, maintain stable operation, update technologies, extend functionality, and take care of technical tasks that arise as the business evolves. [Portfolio]() 13+ years in the IT services market 150+ completed projects [**Clutch** ★★★★★ *5.0*]() [**GoodFirms** ★★★★★ *5.0*]() [**TechReviewer** ★★★★★ *5.0*]() ABOUT TECHNICAL SUPPORT ## Your project runs reliably — we take care of the technical work We take technical responsibility for an existing product: get up to speed with the current codebase, resolve critical issues, maintain stability, and develop the system in a planned way. You do not need to search for separate specialists for every task or manage technical details on a daily basis. Intent Solutions Technical Support in 1 Minute How we take over existing projects and handle critical and planned tasks. WHAT KIND OF SUPPORT DOES YOUR PROJECT NEED? Critical Issue or System Failure Has your website, checkout, API, integration, or mobile app stopped working? We prioritize the issue, investigate the problem, and identify the root cause. [Report a Critical Issue →]() Ongoing Technical Support We handle bug fixing, updates, integrations, performance optimization, technical debt, and continuous feature development for your existing product. [Move Your Project to Support →]() Technical support ## What Technical Support Includes and How We Work We handle both urgent technical issues and planned development tasks. We work with code, server infrastructure, integrations, databases, and mobile applications, while every task follows a clear process of estimation, prioritization, testing, and reporting. ### What We Take Care Of 1 Bugs, Failures & Critical Incidents. We identify the root cause of issues across frontend, backend, APIs, databases, checkout, payments, integrations, or mobile applications. We restore critical business flows and verify that the issue does not recur. 2 Updates, Integrations & Technical Debt. We update frameworks, CMS platforms, libraries, and third-party modules, and support APIs, CRM/ERP, payments, delivery services, and other integrations. We also reduce technical debt that affects system stability and slows down further development. 3 New Features & Product Development. We add new modules, automation, AI features, user accounts, integrations, and other improvements without requiring you to move the project to a separate development team. ### How the Work Is Organized 1 Priorities & Fast Response. Critical issues receive the highest priority. During business hours, we respond to critical incidents within the agreed SLA, while planned tasks are added to the backlog and completed according to priority. 2 Estimation Before Work Starts. For planned tasks, we first review the scope, dependencies, and potential risks, then provide an estimate in hours. If the scope changes during development, we agree on it before exceeding the original estimate. 3 Testing, Release & Transparent Reporting. Changes are tested before the production release, and key scenarios are checked after deployment. The client can see completed tasks, actual time spent, and the current status of the work. [Technical Support]() ## Trusted by CAFEBOUTIQUE Christinacosmetics UnitedPorte EUROCLUB CrewVIP Casey Cosmetic Surgery Курс Lemberg Orthazone KochChemie GESKE AgroRetail GRAND Doctor Alex Kriger Orthodontics 100500dobavok MySpace Moget Blue Wave Dental Implants & Oral Surgery FEVEX Professional ID Card Centre IUND My Haircare & Beauty Культовари Глобал Limiton REVIVER mag.baby Vituzote КАТЕНАПРО Polagina Costa Fitness Old Books ФАРМЛІДЕР Pulse Gym Hairdesign Academy Warsaw ### Ready to work with us? Send us a request — we will contact you within 1 hour and suggest the next steps. Portfolio ## Case Studies We Are Proud Of Real projects for real businesses. We build solutions that deliver measurable results and help our clients reach new goals. Mobile Platform · Travel & Aviation ![Mobile app development for aviation professionals]() ### CrewVIP — a Global Digital Platform for Aviation Professionals An international mobile platform for aviation professionals used by crew members from leading airlines worldwide, including Emirates, Lufthansa, Qantas, American Airlines, Etihad Airways, LATAM, airBaltic, and others. The platform combines exclusive offers, location-based services, professional networking, and AI features in a single application while remaining stable as its audience, geography, and functionality continue to grow. #### Project Goals - Scale an international mobile product for a global audience of aviation professionals - Combine special offers, geolocation, user profiles, networking, and AI features within one application - Maintain platform stability as the audience, geographic coverage, and functionality grow #### Solution - Develop and optimize the mobile platform for iOS and Android - Improve onboarding, authentication, user profiles, social features, and media handling - Develop location-based services, backend API integrations, and AI functionality for an international audience **15,000+**users from the aviation industry **500,000+**offers for airline crew **6,000+**cities worldwide «Intent Solutions develops and scales a global mobile platform used by aviation professionals from leading international airlines.» — CrewVIP, international aviation platform **Technologies:** Flutter· Laravel· iOS· Android· REST API· Geolocation· Social Features· AI Integrations [View Case Study →]() #### Want us to build your project? Let’s discuss your goals, timeline, and budget and propose a solution tailored to your business. [Discuss Your Project →]() E-commerce · B2C & B2B ![Shopify Plus B2C and B2B eCommerce platform development for Christina Cosmetics]() ### Christina Cosmetics — B2C & B2B Platform on Shopify Plus In 6 months, we launched an eCommerce platform to support the international cosmetics brand’s growth across Europe: a B2C store, a professional B2B area for cosmetologists, personalized pricing, and dedicated professional user flows. **+318%**gross sales growth YoY **+528%**B2B channel sales growth YoY **35.23%**returning customer rate, +111% YoY **Technologies:** Shopify Plus· B2B Commerce· Custom Pricing· Loyalty· Payments Integration· Logistics Integration [View Case Study →]() EdTech · Social Impact ![Laravel LMS platform for veteran training and employment]() ### «Kurs» — LMS Platform for Veteran Training and Employment We developed and continue to support the «Kurs» platform, which connects veterans and employers within a single journey — from choosing a new career and completing training to testing, certification, and receiving interview invitations directly through the platform. **1500+**participants completed free training **30+**courses on the LMS platform **11**professional training tracks **Technologies:** LMS· Laravel· AWS [View Case Study →]() ## How We Take Over a Project for Technical Support This section shows the full technical support process: from signing the agreement and transferring access to the audit, priority setting, task estimation, releases, and regular reporting. You know in advance how the work starts, who is responsible for what, and what happens at each stage. 1. 01 Sign the Agreement and NDA 1. 02 Get Access to the Project 1. 03 Perform a Technical System Audit 1. 04 Identify Critical Risks and Priorities 1. 05 Estimate Tasks and Agree on the Work Plan 1. 06 Implement Changes and Test Them 1. 07 Release Changes and Verify Production 1. 08 Report Results and Plan Further Development FAQ ## What You Need to Know About Website Technical Support - How Much Does Website Technical Support and Maintenance Cost? The cost depends on the technology stack and task complexity. Website technical support and ongoing maintenance start from $30/hour. Planned tasks are estimated in hours before work begins, so the expected budget is clear in advance. - Is There a Fixed Monthly Fee for Website Support? No. In our standard model, you pay only for the support, maintenance, and development work actually completed. At the end of the month, we provide a task-by-task time report and invoice for completed work. - Who Will Be Responsible for Ongoing Website Support? A dedicated development team and project manager are assigned to your project. The team builds long-term knowledge of the codebase, architecture, integrations, and business logic, so ongoing website maintenance does not start with rediscovering the system every time. - How Quickly Do You Respond to Critical Website Issues? During business hours, we typically respond to critical incidents within 30 minutes. Outside business hours, SLA and response times are agreed separately and documented in the contract. - Can You Take Over a Website Built by Another Team? Yes. We review the codebase, architecture, infrastructure, and integrations and gradually take responsibility for the project’s maintenance and development. A full rebuild is not required if the current system can be safely supported and improved. - Which Technologies Do You Support for Website Maintenance? We support Laravel, Symfony, PHP, Java, Python, Vue.js, JavaScript, OpenCart, Magento 2 / Adobe Commerce, Shopify / Shopify Plus, Sylius, WordPress, and WooCommerce. We also work with MySQL, AWS, Redis, REST APIs, CI/CD, Docker, CRM/ERP systems, payment providers, logistics services, and other integrations. - Do You Provide Ongoing Technical Support for Mobile Applications? Yes. We support Flutter, iOS, and Android applications. Mobile support starts from $35/hour. We handle crashes, ANRs, performance, Firebase, push notifications, payments, subscriptions, APIs, backend, App Store / Google Play releases, and new feature development. - What Is Included in Website Maintenance and Ongoing Support? Bug fixing, critical incident resolution, CMS/framework and dependency updates, performance optimization, APIs and integrations, technical debt, new features, automation, AI functionality, releases, and ongoing product development. - Why Can Intent Solutions Resolve Common Website Issues Quickly? We have 13+ years of web development experience and have worked with a wide range of production failures, legacy codebases, and integrations. Many common failure patterns are already familiar to our team, which often allows us to identify the cause without lengthy investigation or a full-system audit. - Does Website Support Include Feature Development and Digital Marketing? Yes. In addition to technical maintenance, we can develop new functionality, integrations, automation, and AI features, as well as handle SEO, GA4/GTM, web analytics, tracking, advertising integrations, and conversion optimization. This allows technical and marketing tasks to be handled by one team. About Intent Solutions ## Your technology partner for business growth and scalability Intent Solutions develops reliable digital products for companies of all sizes — from corporate websites and eCommerce platforms to mobile applications and custom business systems. We combine technical expertise, a deep understanding of business processes, and transparent project management to ensure that every solution delivers measurable results. Our team supports your project at every stage — from requirements analysis and architecture design to development, testing, and ongoing support. This approach allows us to anticipate risks, optimise costs, and bring products to market faster while maintaining high code quality and architectural flexibility for future growth. We work with eCommerce, fintech, healthcare, and enterprise companies, adapting the technology stack to the specific needs of each business rather than forcing the business to adapt to the technology. Every project begins with a detailed requirements analysis, followed by an architecture designed to support increasing workloads and growing user numbers. Over more than 13 years, we have delivered dozens of projects of varying scale — from MVPs for startups to large enterprise systems with strict security, availability, and reliability requirements. Our approach is built on transparent communication, clear deadlines, and measurable results at every stage of the partnership. We invest in our team’s development and keep up with the latest technologies to provide solutions that remain effective in the long term rather than simply addressing an immediate need. We regularly conduct code reviews, implement automated testing, and keep documentation up to date, ensuring that project handovers and team scaling can take place without compromising quality. **13+** Years in software development Creating digital products for businesses since 2013. **150+** Projects delivered Web, eCommerce, mobile, and custom software solutions. **100%** Transparent workflow You can track tasks, deadlines, time spent, budget, and overall progress. **90%** Of clients continue working with us We support, improve, and scale products after launch. Independent client reviews Clutch ★★★★★5.0 GoodFirms ★★★★★5.0 Techreviewer ★★★★★5.0 Official partnerships Google Partner Meta Partner ### Starting a project with us is simple No lengthy approval processes or complicated procedures — it takes only a few days from your first message to the project launch. [Discuss Your Project]() 01 #### Submit a request Tell us briefly about your project — we will respond within one business hour. 02 #### Discuss the details Get a free consultation with an IT expert to assess the scope, timeline, and budget. 03 #### Start the project We assemble a team tailored to your project and begin work within just a few days. Any modern website requires not only high-quality development but also professional support after launch. Even a stable platform eventually faces server environment updates, changes in third-party service APIs, increasing traffic loads, and new security requirements. That is why website technical support is critically important for uninterrupted business operations. Unstable website performance, slow page loading, checkout errors, or integration issues directly impact sales, company reputation, and advertising efficiency. Professional support allows businesses to quickly resolve technical issues, optimize system performance, and ensure data security. We provide comprehensive technical support for websites built on Laravel, Sylius, Python, OpenCart, Magento, and Shopify - from server monitoring to feature development and optimization of high-load eCommerce projects. ## What Website Technical Support Includes Website support is not limited to fixing issues after a client request. It is a systematic process that ensures the stability and continuous development of a digital platform. Technical support includes website uptime monitoring, data backup configuration, CMS, framework, and module updates. Special attention is paid to performance optimization, security monitoring, API maintenance, and third-party integrations. Technical support also covers server administration, technical SEO optimization, infrastructure scaling, and functionality improvements according to evolving business needs. The support approach always depends on the technology stack used for the website, as each platform has its own architectural and performance characteristics. ## Technical Support for Laravel Websites Laravel is one of the most popular PHP frameworks for developing complex web systems, CRM platforms, SaaS solutions, and enterprise applications. Laravel projects offer flexible architecture but require ongoing technical support to maintain stability, security, and performance. Technical support for Laravel websites includes framework and Composer dependency updates, library compatibility control, SQL query optimization, and cache configuration using Redis or Memcached. An essential part of support is security auditing, monitoring queues, cron jobs, and REST API integrations. For high-load systems, it is crucial to regularly analyze backend performance, optimize database operations, and eliminate architectural bottlenecks. Professional Laravel support ensures stable operation even under heavy traffic and complex business logic. ## Technical Support for Sylius Websites Sylius is a modern eCommerce platform based on Symfony and widely used for scalable online stores and B2B solutions. The platform supports complex product catalogs, multi-level pricing systems, and custom business processes, which makes professional technical support essential. Technical support for Sylius websites includes Symfony and Sylius core updates, maintenance of custom modules, checkout optimization, and payment gateway monitoring. Particular attention is paid to integrations with CRM, ERP, and third-party services responsible for synchronizing products, orders, and customer data. For large-scale eCommerce projects, maintaining stable catalog performance during peak traffic periods is critical. Therefore, Sylius support also includes database performance optimization, server infrastructure auditing, and website speed monitoring. ## Technical Support for Python Websites Python is widely used for building SaaS platforms, marketplaces, AI services, and enterprise web applications. Most commonly, technical support applies to Django or Flask projects with complex backend logic and numerous integrations. Technical support for Python websites includes framework and library updates, Docker infrastructure maintenance, CI/CD pipeline configuration, and server load monitoring. Security auditing, API optimization, and microservices architecture support also play a key role. Since Python projects often process large amounts of data or perform complex computations, support additionally includes PostgreSQL or MySQL optimization, caching configuration, and server environment stability monitoring. This ensures uninterrupted digital product operation and enables rapid system scaling. ## Technical Support for OpenCart Websites OpenCart is one of the most widely used CMS platforms for online stores due to its ease of administration and large number of ready-made modules. However, the extensive use of third-party extensions often leads to conflicts, performance issues, and security vulnerabilities. Technical support for OpenCart websites includes CMS and module updates, fixing extension conflicts, speed optimization, and maintenance of product import/export functionality. Security auditing, payment gateway setup, shipping service integration, and technical SEO optimization are also included. For online stores with large product catalogs, it is essential to monitor server load and page generation speed. Professional OpenCart support helps ensure stable store performance and minimizes the risks of technical failures. ## Technical Support for Magento Websites Magento is one of the most powerful platforms for large-scale eCommerce projects. It provides high scalability and extensive functionality, but due to its complex architecture, it requires professional technical support. Technical support for Magento websites includes core and module updates, Elasticsearch optimization, cache configuration, and multilingual and multi-store maintenance. Significant attention is given to security, checkout speed optimization, and stable integrations with CRM, ERP, and payment services. Due to high server нагрузка, Magento projects require continuous hosting performance monitoring, database optimization, and indexing control. High-quality technical support ensures fast store performance even with large product catalogs and high user traffic. ## Technical Support for Shopify Websites Shopify is a popular SaaS eCommerce platform that allows businesses to launch online stores quickly without complex server infrastructure. However, even Shopify projects require professional support to maintain stable operation and expand functionality. Technical support for Shopify websites includes theme setup and optimization, Shopify Apps support, third-party service integrations, and SEO optimization. It also covers payment gateway maintenance, analytics configuration, and page speed optimization. For Shopify stores, checkout stability and proper operation of marketing integrations are especially important. Therefore, technical support not only resolves technical issues but also helps improve conversion rates and sales performance. 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